Thanks for shopping at Ganis Angling World. If you are not entirely satisfied with your purchase, we're here to help.
Return Policy
Damaged Goods: If you receive your order and the goods are damaged, please contact Ganis Angling World via email or WhatsApp (visit the Contact Us page) and attach images of the damaged items. Ganis Angling World will replace the merchandise with a new product or provide a full refund, including all costs of transporting the goods.
Unsatisfactory Product: If you are not satisfied with the product or if it did not meet your expectations but the goods were received in good condition, you must return the item at your own cost. In this case, you will be refunded the cost of the goods only, minus a 15% handling fee.
Return Conditions: Refunds will only be processed once Ganis Angling World has received and inspected the returned goods to ensure they are unused and in their original packaging.
Any concerns regarding the received goods must be raised within 5 days of receiving the package.
Please do not hesitate to contact us if you require any further details.
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card or original method of payment.
You will receive the credit within a certain amount of days, depending on your card issuer's policies.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.
If you have any questions on how to return your item to us, contact us.
